Introduction
UK Himalayan Properties Pvt. Ltd. ("UK Himalayan Properties", "we", "us" or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, share and protect personal data when you visit www.ukhproperties.com, submit a property enquiry, request a site visit, download material, call us, contact us on WhatsApp or otherwise interact with our services.
1. Information We May Collect
We may collect your name, mobile number, email address, city, property preference, budget range, investment purpose, preferred location, enquiry message and any information you voluntarily provide. We may also receive technical information such as IP address, browser/device type, pages visited, referral source, approximate location, cookies and website usage data
2. How We Collect Information
Information may be collected through enquiry forms, telephone calls, WhatsApp, email, site-visit requests, brochure requests, newsletter forms, social-media advertisements, cookies, analytics tools and direct interactions with our team.
3. Purpose of Processing
We may use personal data to respond to enquiries; share relevant property details; arrange site visits; provide requested brochures; communicate about price, availability or project updates; perform lead management and customer support; improve website performance; prevent fraud or misuse; maintain records; and comply with applicable law.
4. Consent and Communications
By voluntarily submitting an enquiry, you request us to contact you regarding that enquiry through telephone, email, SMS or WhatsApp. Where consent is legally required for promotional communication, we will rely on the consent provided by you. You may opt out of promotional messages at any time by replying STOP or contacting us. Service-related responses to an active enquiry may continue where reasonably necessary.
5. Cookies and Analytics
The website may use essential cookies and third-party analytics or advertising technologies to understand traffic, measure campaigns and improve user experience. These technologies may collect device and usage information. The IT team must display an appropriate cookie notice and consent control wherever legally required. Browser settings can also be used to restrict cookies, although parts of the website may then function differently.
6. Sharing of Personal Data
We may share relevant information with authorised employees, sales representatives, service providers, website/hosting vendors, CRM or communication providers, professional advisers and property owners/developers where necessary to respond to your request. We do not sell personal data as a standalone commercial product. We may disclose information when required by law, court order or a lawful government request.
7. Data Retention
We retain personal data only for as long as reasonably required for the purpose for which it was collected, for an ongoing property enquiry or business relationship, and for legal, accounting, dispute-resolution or record-keeping requirements. Data that is no longer required will be deleted, anonymised or securely archived, subject to applicable law.
8. Security
We use reasonable administrative, technical and organisational safeguards to protect personal data. However, no internet transmission or electronic storage system is completely secure, and absolute security cannot be guaranteed.
9. Your Rights
Subject to applicable law, you may request access to or correction, updating or deletion of your personal data; withdraw consent where processing is based on consent; ask how your data is being used; or raise a grievance. We may need to verify your identity before acting on a request, and certain information may be retained where required by law
10. Children
Our property services are intended for adults. We do not knowingly seek personal data from children. If a parent or guardian believes that a child has submitted personal data, they may contact us for appropriate action.
11. External Links
Our website may contain links to third-party websites, maps, social platforms, payment services or property portals. Their privacy practices are governed by their own policies, and we are not responsible for those practices.
12. Grievance and Privacy Contact
For privacy questions, consent withdrawal, correction or grievance requests, contact: UK Himalayan Properties Pvt. Ltd. Dhalwala, near Hotel Chandra Palace, Rishikesh, Uttarakhand - 249137 Email: info@ukhproperties.com Phone: +91 7017886949 We will acknowledge and address requests within a reasonable period, subject to applicable law.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes in law, technology or business practices. The revised effective date will be displayed at the top of this page.